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🚚 Shipping & Delivery Policy

At Asokini, we strive to get your tech to you as quickly and safely as possible.

1. Processing Time

• All orders are processed within 1–2 business days.

• Orders are not shipped or delivered on weekends or holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 3–5 business days.

• Express Shipping: 1–2 business days.

• Free Shipping: Available on orders over [Insert Amount, e.g., $100].

3. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Damages

Asokini is not liable for products damaged or lost during shipping. However, we care about your experience. If you received your order damaged, please save all packaging materials and damaged goods, and contact our support team immediately so we can help you file a claim with the carrier.

🔄 Returns & Refunds Policy

We want you to love your new electronics. If you’re not entirely satisfied, we’re here to help.

1. Return Period

You have [14/30] calendar days to return an item from the date you received it.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging (including all cables, manuals, and accessories).

• Accompanied by the receipt or proof of purchase.

Note on Electronics: Items with broken “Warranty Void if Removed” seals or products that have been registered with the manufacturer cannot be returned.

3. Non-Returnable Items

• Opened software or downloadable digital products.

• Items missing parts or accessories.

• Gift cards.

4. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Defective or “Dead on Arrival” (DOA) Items

If your device is defective out of the box, please contact us at [Insert Email] within 48 hours of delivery. We will provide a pre-paid shipping label and prioritize a replacement or full refund for you.